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Invitation to Bid for the Supply of Laboratory Consumables and Non Health Items under ACHIEVE grant.

BackgroundThe Institute of Human Virology, Nigeria (IHVN) was established in 2004 as a local organization to address the HIV/AIDS crisis in Nigeria through the development of infrastructure for treatment, care, prevention, and support for people living with and that affected by HIV/AIDS but has now expanded its services to other infectious diseases of TB and malaria, including cancers.  IHVN is structured to develop and maintain linkages with local and international organizations in collaborative ways that support the Government of Nigeria’s health sector strategic plans. IHVN key technical and funding partners are the Centers for Disease Control and Prevention (CDC) and the Global Fund to Fight AIDS, Tuberculosis and Malaria.
BID Title:Supply of Laboratory Consumables and Non Health Items under ACHIEVE grant.
Scope of BidBidders are invited to submit a Bid for the goods and/or services specified above: Schedule of Requirements, in accordance with this bid.
Interpretation of the BidThis RFB is an invitation to treat and shall not be construed as an offer capable of being accepted or as creating any contractual, other legal or restitutionary rights. This RFB is conducted in accordance with the applicable provisions of IHVN Procurement Manual (latest version of which can be accessed at: www.ihvnigeria.org and other relevant Organizational Directives and Administrative Instructions that are referred to in the Procurement Manual.
LanguageThe Bid, as well as all correspondence and documents relating to the Bid shall be written in the English language, unless specified otherwise in the bid advert. Supporting documents and printed literature furnished by the Bidder may be in another language provided they are accompanied by an accurate translation of the relevant passages into the English language, in which case, for purposes of interpretation of the Bid, such translation shall govern. The Bidder shall bear all costs of translation to the governing language and all risks of the accuracy of such translation.
Bid EligibilityBidders may be a private, public or government-owned legal entity or any association with legal capacity to enter into a binding Contract with IHVN.   A Bidder, and all parties constituting the bidder, may have the nationality of any country with the exception of the nationalities, if any, listed in United State Government Debarment List. A Bidder shall be deemed to have the nationality of a country if the Bidder is a citizen or is constituted, incorporated, or registered and operates in conformity with the provisions of the laws of that country. A Bidder shall not have a conflict of interest. A bidder shall be considered to have a conflict of interest if: A Bidder has a close business or family relationship with a IHVN personnel who: (i) are directly or indirectly involved in the preparation of the bidding documents or specifications of the contract, and/or the bid evaluation process of such contract; or (ii) would be involved in the implementation or supervision of such contract;A Bidder is associated, or has been associated in the past, directly or indirectly, with a firm or any of its affiliates which have been engaged by IHVN to provide consulting services for the preparation of the design, specifications, and other documents to be used for the procurement of the goods, services or works required in the present procurement process;A Bidder has an interest in other bidders, including when they have common ownership and/or management. Bidders shall not submit more than one bid, except for alternative offers, if permitted. This will result in the disqualification of all bids in which the Bidder is involved. This includes situations where a firm is the Bidder in one bid and a sub-contractor on another; however, this does not limit the inclusion of a firm as a sub-contractor in more than one bid. Bidders must disclose any actual or potential conflict of interest in the Bid Submission and they shall be deemed ineligible for this procurement process unless such conflict of interest is resolved in a manner acceptable to IHVN. Failure to disclose any actual or potential conflict of interest may lead to the Bidder being sanctioned. A Bidder shall not be eligible to submit a quotation if and when at the time of quotation submission, the Bidder: Is included in any other Ineligibility List from a IHVN partner and if so listed in United State Government Debarment List.Is currently suspended from doing business with IHVN and removed from its vendor database(s), for reasons other than engaging in proscribed practices as defined in the IHVN Procurement Policy.  
Fraud & Corruption, Gifts and HospitalityIHVN strictly enforces a policy of zero tolerance on proscribed practices, including fraud, corruption, collusion, unethical or unprofessional practices, and obstruction of IHVN vendors and requires all bidders/vendors to observe the highest standard of ethics during the procurement process and contract implementation. IHVN’s Anti-Fraud email: [email protected] can be reached at all times to report any foul play at any level. Bidders/vendors shall not offer gifts or hospitality of any kind to IHVN staff members including recreational trips to sporting or cultural events, theme parks or offers of holidays, transportation, or invitations to extravagant lunches or dinners. In pursuance of this policy, IHVN: Shall reject a bid if it determines that the selected bidder has engaged in any corrupt or fraudulent practices in competing for the contract in question.Shall declare a vendor ineligible, either indefinitely or for a stated period, to be awarded a contract if at any time it determines that the vendor has engaged in any corrupt or fraudulent practices in competing for, or in executing an IHVN contract.
  Clarification of the BidBidders may request clarification in relation to the RFB by submitting a written request to the contact stated in the Bid advert, until the time stated as deadline on the RFB. Explanations or interpretations provided by personnel other than the named contact person will not be considered binding or official.
Bid CurrencyThe bid shall be made in Naira. If applicable, for comparison and evaluation purposes, IHVN will convert the quotations into USD at the official IHVN rate of exchange in force at the time of the deadline for Bid Submission. IHVN reserves the right not to reject any bid submitted in a currency other than the mandatory bidding currency. IHVN may accept bid submitted in another currency than stated above if the Bidder confirms during clarification of quotations in writing that it will accept a Contract issued in the mandatory bid currency and that for conversion the official IHVN operational rate of exchange of the day of RFB deadline as stated in Section I: RFB Particulars shall apply. Regardless of the currency of quotations received, the Contract will always be issued and subsequent payments will be made in the mandatory bidding currency above. Rates in bids shall be fixed. Bids with adjustable rates shall be disqualified.
TaxesContract sum shall be subjected to deduction of 5% withholding tax
Payment TermsIHVN will ordinarily effect payment within 2 to 3 weeks after receipt of the goods/services and on submission of payment documentation.
AuditIHVN may conduct an audit of the contract awarded to determine its completeness, efficacy as well as the performance of the supplier which will be used as a basis for the engagement of the vendors for future procurements.
RequirementsAbility to meet delivery targets within IHVN’s specified time period.
Bid ProtestAny Bidder that believes to have been unjustly treated in connection with this RFB process or any Contract that may be awarded as a result of such RFB process may submit a complaint to IHVN Management through postal service using the address provided on IHVN website www.ihvnigeria.org
Responsiveness of BidIHVN’s determination of a Bid’s responsiveness will be based on the contents of the Bid itself. A substantially responsive Bid is one that conforms to all the terms, conditions, and specifications of the bid advert without material deviation, reservation, or omission. If a Bid is not substantially responsive, it shall be rejected by IHVN and may not subsequently be made responsive by the Bidder by correction of the material deviation, reservation, or omission.
Evaluation of BidThe evaluation team shall review and evaluate the Bids on the basis of their responsiveness to the Schedule of Requirements and Technical Specifications and other documentation provided, applying the procedure indicated in the bid advert. Absolutely no changes may be made by IHVN in the criteria after all Bids have been received. IHVN reserves the right to undertake a post-qualification exercise, aimed at determining, to its satisfaction the validity of the information provided by the Bidder. Such post-qualification shall be fully documented and, among those that may be listed in the bid advert, may include, but need not be limited to, all or any combination of the following : (a)Verification of accuracy, correctness and authenticity of the information provided by the bidder on the legal, technical and financial documents submitted; (b)Validation of extent of compliance to the IHVN requirements and evaluation criteria based on what has so far been found by the evaluation team; (c)Inquiry and reference checking with Government entities with jurisdiction on the bidder, or any other entity that may have done business with the bidder; (d)Inquiry and reference checking with other previous clients on the quality of performance on on-going or previous contracts completed; (e)Physical inspection of the bidder’s plant, factory, branches or other places where business transpires, with or without notice to the bidder; (f)Testing and sampling of completed goods similar to the requirements of IHVN, where available; and (g)Other means that IHVN may deem appropriate, at any stage within the selection process, prior to awarding the contract.
Qualification CriteriaGeneral Criteria: The Bidder shall possess the necessary professional and technical qualifications and competence, financial resources, production capability with equipment and other physical facilities, including after-sales service where appropriate, managerial capability, specific experience, reputation, and the personnel to perform the contract. To qualify for a multiple number of lots in a package for which Bids are invited in the Invitation for Bids, The Bidder shall demonstrate having resources and experience sufficient to meet the aggregate of the qualifying criteria for the individual lots Experience Criteria:   a minimum number of years of overall experience in the supply of goods and related services;a minimum production capacity or availability of equipment; and in case of a Bidder offering to supply goods which the Bidder did not manufacture or otherwise produce, the Bidder has been duly authorized by the goods’ Manufacturer or producer to supply the goods. Financial Criteria: Evidence of satisfactory completion of supply of similar goods of value
Award CriteriaPrior to expiration of the period of Bid validity, IHVN shall award the contract to the qualified and eligible Bidder that is found to be responsive to the requirements of the Schedule of Requirements and Technical Specification, and has offered the lowest price or the most reasonable price.
Bank Guarantee for Advanced PaymentAll contractor shall produce a banker’s guarantee or insurance bond prior to request for advance payment from the sum of N2.5m and above
Supplier Code of Conduct  IHVN is committed to working in partnership with our suppliers to realize the full value of our relationships and to positively contribute to our stakeholder communities and the environment. Therefore, the following conducts are expected from our suppliers: In keeping with our commitment to exercising appropriate standards of professionalism and ethical conduct in all business activities, IHVN will not tolerate bribery or corruption in any form, or any breach of its Anti-Bribery Policy.Fraud & Corruption, Gift and Hospitality: IHVN strictly enforces a policy of zero tolerance on proscribed practices, including fraud, corruption, collusion, unethical or unprofessional practices, and obstruction of IHVN vendors and requires all bidders/vendors to observe the highest standard of ethics during the procurement process and contract implementation. IHVN’s Anti-Fraud email: [email protected] can be reached at all times to report any foul play at any level.Suppliers are expected to maintain accurate records of their activities and performance that clearly demonstrate compliance with all applicable standards, regulations and IHVN requirements.Suppliers must disclose any personal relationships, economic interest or other ties to their business held by an employee or contractor with IHVN.Suppliers shall provide IHVN with high-quality products and services that meet all applicable quality and demonstrate that they have robust Standard Organization of Nigeria requirements in place. We expect suppliers to immediately report to IHVN of any concerns about product safety.Suppliers shall take appropriate measures to secure and protect all confidential information related to its relationship with IHVN and use it only for the purpose authorized under contractual agreement. This obligation shall remain in force regardless of the status of the business relationship.Suppliers to IHVN shall carry out operations with care for the environment and at a minimum will comply with all applicable environmental laws and regulations.Suppliers shall also comply with any additional category specific requirements regarding the goods or services provided to IHVN, for example our requirements in respect of specification.
  Instructions to Bidding/Requirements  All bids must be in ink or type written; submission in pencil will not be accepted.

All enquiries regarding the proposed application for the above should be addressed to the Deputy Director Procurement/HOD SCM of IHV-Nigeria.

Bids must be properly sealed.Bidders not registered with IHVN must include company profile.All bids must provide evidence of tax clearance certificates for the past three years.All bids must provide evidence of at least two similar Jobs made in the past for IHVN/other organizations etc.The bidders must specialize in the supply of Laboratory and I.T./stationeries items with proof Bidders not registered with IHVN must provide proof of registration with the Corporate Affairs Commission (CAC).Bidders not registered with IHVN must show proof of DUNS certification.Bids should be submitted to the head office on or before the date below specified as deadline.Bids will be opened at the expiration of the bid advert. Any quote with percentage/calculation error will be disqualified at the tender meeting.All bidders must indicate their bid validity period as 90 days from the date of this bid’s expiration.As time is of the essence, delivery of goods shall be between 6 to 8 weeks from the date of receipt of L.P.O by contractor.Bidders bidding for Laboratory consumable should not bid for Non health items and vice versa.  
Note*Bids which must reach us within twenty (20) working days from the date of this publication should have the title of the BID written on the “Top Left Hand Corner” of the envelope.   DETAILS OF THE REQUESTED ITEMS ARE CONTAINED IN ANNEX 1 & 2 BELOW
Funding AgencyACHIEVE Grant
Bid Start Date/ Time16/02/2022         8:00 am
Bid Deadline Date/ Time15/03/2022         10:00 am
  Contact
The Deputy Director Procurement/HOD SCM SCM Department Supply Chain Management Department
Institute of Human Virology, Nigeria
Cadastral Zone COO Plot 62, after BAZE University, off CITEC Road, Abuja-NIGERIA
Tel: +234 (0) 9 4610342, 4610341, Fax: +234 Ext. 4025 Email: [email protected]

Annex 1:         

LABORATORY CONSUMABLES NEED
S/NoMANUFACTURERDescriptionUOMQuantity
1 Microlife (ML)Vacutainer tube, EDTA (K3) 4ml 1000/CSCs58
2 Microlife  (ML)Vacutainer tube, EDTA (K3) 10ml 1000/CSCS50
3Medi-ScanVacutainer, needles (21 guage) (100/pk)PK6000
4 Gloves, nitrile exam  -(Large) 100pcs/PkPk4,240
5 Gloves, nitrile exam  -(Medium) 100/pkPk2,125
6 Gloves, nitrile exam  -(X-Large) 100/pkPk2,122
7 Universal Container (30mls)pcs7,083
8 Methylated spirit (2L)bottle1,285
9 Ziplock Bag (5 *7 inches) (100pcs/pk)pks188
10 Cotton wool (500g)Roll2,570
11SharpieLab Sharpie Fine Tip black marker  (10/pk)PK131
12 WhatmanWhatman Filter paper (100/PK)pk110
13 Medi-ScanVacutainer needles (23G) 100/pkPks45
14 Surgical Face mask 50/pkpks2,540
15 Lab coats 30pcs/pk (Large)pks201
16 Lab coats 30pcs/pk (medium)pks216
17 Lab coats (30pcs/pk) (X-Large)pks201
18 Liquid Hand wash (500ml)Bottles50
19PurellHand Sanitizer (500ml)Bottles50
20Labmate1000uL filtered pipette tips, 5packs/CartonCarton35
21 Secondary rohren tubeCarton30

Annex 2:

Non-Health Commodities
S/NoMANUFACTURERDescriptionUOMQuantity
1Mondi rotatrimA4 Printing Paper, 5ream/PacksCarton65
2Hp90A Black Ink TonerPieces20
3Hp26A Black Ink TonerPieces10
4Hp05A Black Ink TonerPieces20
5 Masking TapePieces100
6SharpieBlack Permanent fine tip markerPack50
7 Black biroPack20
8 StaplerPieces20
9 Stapler pinsPack20
10ZebraField Labels, (Z-Select 4000T 1.5″ x 1.0″ (2260labels/roll)Roll270
11ZebraCrolabels (for cyovials)-Partnered printing 4140TT blank rolls labels for GX430t printers/0.875″ x 1.75″/blank white film (4000labels/roll)Roll50
12ZebraZebra ribbonPieces200
13RotatrimA4 Brown envelope (25/pk)Ctn30

Software Developer Officer

The Institute of Human Virology (IHVN) is a leading and reputable non-governmental organization addressing infectious and non-infectious diseases such as HIV, tuberculosis and cancer through the provision of prevention, diagnosis, treatment, capacity building, research, and care and support services. IHVN is in partnership with local and international organizations and the different tiers of the government of Nigeria at national, state and local levels. The Institute’s vision is to be a leader in providing quality health services, capacity building and research in West Africa and beyond.

Job Title

Software Developer Officer

Job Location

Abuja

Opening Date: 3rd February 2022
Closing Date: 17th February 2022

Job Description

Software Developer Officer will oversee designing, testing, and implementing new and updated software programs. Their duties include optimizing software application performance, installing updates, and performing debugging procedures.

In this role, your duties will include reporting to our unit head, collaborating with colleagues, and performing successful technical support.

Software Developer Responsibilities:

  • Collaborate with other computer specialists to create optimum software.
  • Recommend software upgrades for existing programs and systems.
  • Analyze users’ needs, design, test, and develop software to meet those needs.
  • Document every aspect of the application or system as a reference for future maintenance and upgrades.
  • Ensure that the software continues to function normally through software maintenance and testing.
  • Design each piece of the application or system.
  • Preparing reports on programming project specifications, activities, or status.
  • Evaluate software-hardware interfaces and develop specifications and performance requirements.
  • Conferring with project managers to obtain information on limitations or capabilities.

Software Developer Requirements:

  • A bachelor’s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • Database experience.
  • Advanced knowledge of front-end and back-end programming languages, such as C++, JavaScript, Python, and Ruby.
  • Ability to manage code migration, document configuration changes, and monitor performance.
  • Exceptional ability to provide front-end support to internal departments and web-based clients.
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Knowledge of Advanced Encryption Standards (AES).
  • Ability to keep up with innovation in application design.
  • Exceptional communication skills.
  • Knowledge of the software development life-cycle.
  • The desire to work in fast-paced environment.
  • Experience working on a variety of software development projects.
  • Deep programming language knowledge.
  • Ability to develop unit testing of code components or complete applications.
  • Must be a full-stack developer and understand concepts of software engineering.
  • Knowledge in Sage 300 and its third party products will be a plus.
  • Method of Application
  • Interested and qualified candidates should send a detailed resume and a one-page cover letter as one MS Word document explaining suitability for the position to Deputy Director, Human Resourcesthrough this email address: [email protected]
  • Application must explicitly state the position applied for in the subject of the email. Candidates are advised to provide three professional referees with email addresses and phone numbers. Only shortlisted candidates will be contacted.

Method of Application

Interested and qualified candidates should send a detailed resume and a one-page cover letter as one MS Word document explaining suitability for the position to Deputy Director, Human Resources through this email address: [email protected]

Application must explicitly state the position applied for in the subject of the email. Candidates are advised to provide three professional referees with email addresses and phone numbers. Only shortlisted candidates will be contacted.

IT Technician

The Institute of Human Virology (IHVN) is a leading and reputable non-governmental organization addressing infectious and non-infectious diseases such as HIV, tuberculosis and cancer through the provision of prevention, diagnosis, treatment, capacity building, research, and care and support services. IHVN is in partnership with local and international organizations and the different tiers of the government of Nigeria at national, state and local levels. The Institute’s vision is to be a leader in providing quality health services, capacity building and research in West Africa and beyond.

The IT technician delivers IT support to the end user in a centrally coordinated structure.  Diagnose or escalate repair and maintenance of hardware and software components via SysAid helpdesk. Install and configure computer hardware and provide IT support for the end user. Installing, configuring and supporting laptops, desktops, tablet, mobile phones, and printers.

Job Title

IT Technician

Job Location

Abuja

Opening Date: 3rd February 2022
Closing Date: 17th February 2022

Job description & SOW

  • Maintaining working components through repair or replacement.
  • Assisting call-ins or live chat with technical difficulties.
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mousses, keyboards etc.) to ensure functionality.
  • Install and configure appropriate software and functions according to specifications
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders
  • Maintain records of maintenance of printers and computers and supervise vendors’ maintenance schedule and appointments.
  • Interpret problem and determine the best way to resolve it using critical thinking.
  • Communicating with clients, supervisors and staff helps everyone to understand the problem and potential solutions. Clearly stating the situation, following through with emails and phone calls and sharing resolutions and making smooth process flow.
  • Ability to stay focused on the objective.

Qualification:

  • Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • 1 – 3 years of IT technician, user support, or system technician experience
  • A+, Network +, CCNA certification are added advantage.

Method of Application

Interested and qualified candidates should send a detailed resume and a one-page cover letter as one MS Word document explaining suitability for the position to Deputy Director, Human Resources through this email address: [email protected]

Application must explicitly state the position applied for in the subject of the email. Candidates are advised to provide three professional referees with email addresses and phone numbers. Only shortlisted candidates will be contacted.

Information Security Specialist

The Institute of Human Virology (IHVN) is a leading and reputable non-governmental organization addressing infectious and non-infectious diseases such as HIV, tuberculosis and cancer through the provision of prevention, diagnosis, treatment, capacity building, research, and care and support services. IHVN is in partnership with local and international organizations and the different tiers of the government of Nigeria at national, state and local levels. The Institute’s vision is to be a leader in providing quality health services, capacity building and research in West Africa and beyond.

The Information Security Specialist delivers Develop plans to safeguard computer files against unauthorized modification, destruction or disclosure. Maintain enterprise safe cyberspace, Choose, implement, monitor and upgrade computer anti-virus and malware protection systems. Encrypt data transmissions and erect firewalls to conceal confidential information during transmission.

Job Title

Information Security Specialist

Job Location

Abuja

Opening Date: 3rd February 2022
Closing Date: 17th February 2022

Job description & SOW

  • Support the development and maintenance of information security roadmap covering all cyber security domains including defense-in-depth, network security, identity and access management, cloud security, data security, application security, cyber security analytics, endpoint security, and compliance.
  • Actively monitor, review, and respond to alerts from various information security platforms and tools.
  • Monitor & track regulatory and industry developments around cyber security and privacy.
  • Respond to information security incidents through participation on the internal Cyber Incident Response Team (CIRT).
  • Perform risk assessments and work with stakeholders to implement measures to mitigate risk.
  • Monitor systems for vulnerabilities and provide prioritization and guidance for remediation.
  • Implement and maintain information security platforms and tools within the organizational infrastructure.
  • Work with existing infrastructure and application teams to operationalize, enforce, and track compliance with information security policies.
  • Develop and lead the information security awareness program.
  • Perform control gap analysis against existing control framework and recommend / track remediation activities.
  • Maintain the information security risk register and exception management process.
  • Contribute to the development and delivery of Key Risk Indicators (KRIs).
  • Support the vendor risk assessment process to highlight risks and compensating controls for both new and existing vendors.
  • Drive and support information security culture, values, and best practices throughout the organization.
  • Keep up to date with trends and developments in information security and risk management.

Qualification:

  • Master’s degree in Computer Science, Information Technology or a closely related field, or equivalent experience required.
  • 7+ years of broad IT experience with a minimum of 5 years focused on information security.
  • Experience working in multiple security domains (Security and Risk Management, Security Operations, Communications and Network Security, Identity and Access Management, Vulnerability Management, etc.).
  • Ability to manage and execute multiple work streams and initiatives in parallel.
  • Technical or architectural experience with cloud solutions is considered an asset.
  • Experience with cyber security risk management including conducting risk assessments, developing risk mitigation recommendations, and reporting.
  • Knowledge of Security Governance, Risk and Compliance, and security audit practices.
  • Understanding of Information Security standards and IT frameworks (ISO27000, NIST, CoBIT, ITIL, etc.).
  • Industry related certifications (including Security+, CISM, CCSP, CISSP, GIAC, CRISC, CEH, OSCP) are considered an asset.

Method of Application

Interested and qualified candidates should send a detailed resume and a one-page cover letter as one MS Word document explaining suitability for the position to Deputy Director, Human Resources through this email address: [email protected]

Application must explicitly state the position applied for in the subject of the email. Candidates are advised to provide three professional referees with email addresses and phone numbers. Only shortlisted candidates will be contacted.

Applications Support Assistant

The Institute of Human Virology (IHVN) is a leading and reputable non-governmental organization addressing infectious and non-infectious diseases such as HIV, tuberculosis and cancer through the provision of prevention, diagnosis, treatment, capacity building, research, and care and support services. IHVN is in partnership with local and international organizations and the different tiers of the government of Nigeria at national, state and local levels. The Institute’s vision is to be a leader in providing quality health services, capacity building and research in West Africa and beyond.

Job Title

Applications Support Assistant

Job Location

Abuja

Opening Date: 3rd February 2022
Closing Date: 17th February 2022

Job Description

Applications support assistant provides technical support for technology domain environments including but not limited to cloud, middleware, operating systems, and applications. In this role, the assistant will assist with performing application enhancements and steady-state support, along with handling analysis, design, programming, debugging, unit testing and system support. Effective resources are highly motivated and organized self-starters with the ability to multi-task in a fast-paced technical team oriented environment, engaging with application teams, staff and Applications support officers.

Successful applicants will also have the opportunity to work with internet and intranet applications on one or more platforms, which requires leveraging experience with, database skills, plus Java or .NET Core.

Applications Support Assistant Duties and Responsibilities

  • Gathering and triaging cases that require attending to.
  • Scheduling time to meet with employees, service providers, and other stakeholders to service IT-related equipment.
  • Installing mandatory updates before existing applications become outdated or obsolete.
  • Submitting purchase requests and monitoring your expenditure.
  • Walking employees through applications to promote computer literacy and self-sufficiency.
  • Configuring personal computers and portable internet gadgets.
  • Monitoring web applications and portals.
  • Utilizing programming tools to write scripts.
  • Performing web security activities and participating in security planning.
  • Delivering major/minor security fixes and vulnerability remediation as required.

Applications Support Assistant Requirements / Skills / Qualifications

  • Degree in Information Systems or adjacent discipline.
  • Demonstrable experience as an Applications Support Assistant.
  • Database experience.
  • Additional, relevant certification is highly advantageous.
  • Systematic, precise, and emotionally intelligent.
  • Ability to train staff in basic troubleshooting techniques.
  • Eager about IT plus its business and societal applications.
  • Knowledgeable about recent innovations in IT.
  • Unmatched administrative, triaging, and time management abilities.
  • Knowledge in Sage 300 and its third party products will be a plus.

Method of Application

Interested and qualified candidates should send a detailed resume and a one-page cover letter as one MS Word document explaining suitability for the position to Deputy Director, Human Resources through this email address: [email protected]

Application must explicitly state the position applied for in the subject of the email. Candidates are advised to provide three professional referees with email addresses and phone numbers. Only shortlisted candidates will be contacted.